“The Hilton Anchorage received an ‘Unacceptable’ rating on its December 2016 Hilton Quality Assurance (QA) Report. This score was primarily related to guest satisfaction survey scores and guest room cleanliness. The hotel is implementing additional training to address the concerns. If the Hilton Anchorage property does not pass two consecutive QA scores, there will be a cash flow sweep until a passing score is achieved.”1 (emphasis added)
1Kroll Bond Rating Agency. “U.S. Structured Finance, CMBS Pre-Sale Report: CGCMT 2017-P7”. March 23, 2017. Page 135.
This report provides information on debt issues at certain Columbia Sussex Corporation properties; updates on mold, lead and asbestos identified at the Hilton Anchorage property; and information on damage caused by the January 2016 earthquake that struck the Anchorage area.
Dear Hilton Anchorage Customer:
We have previously contacted you about the Anchorage Hilton’s efforts to combat mold at the hotel. Now we are contacting you about asbestos and lead…
On September 8, 2015, a lawsuit was filed against CSC and two other defendants over an elevator incident that occurred at the Hilton Anchorage in September 2013. The plaintiff alleges that, while attending an event at the hotel, she suffered various injuries after the elevator descended abruptly and she was trapped. In answering the plaintiff’s allegations, CSC wrote that it “admits that while she was riding the elevator it stopped before arriving at her intended destination and the doors did not open,” but the company “denies that the elevator ‘plunged’ from the 14th floor to the 5th floor or that the elevator experienced a ‘free fall’ or anything of that sort.” The case remains in litigation.
 Roberta Urena v. Schindler Elevator Corporation, Columbia Sussex, Otis Elevator Company, (U.S. District Court for the District of Alaska Case Number 3:15-cv-00223-RRB, complaint filed 09/08/15).
 Roberta Urena v. Schindler Elevator Corporation, Columbia Sussex, Otis Elevator Company, (U.S. District Court for the District of Alaska Case Number 3:15-cv-00223-RRB, complaint filed 09/08/15); ECF No. 10, ¶ 5.
On January 24, 2016, a 7.1 magnitude earthquake struck the Anchorage area, causing damage to the Hilton Anchorage consisting mostly of cracked ceilings in guest rooms and bathrooms. The hotel reported “wet carpet” and/or “water damages on wallpaper” in a number of rooms. As of March 28, 2016, the hotel reported that numerous repairs had by then been effectuated. This is the most current information in the union’s possession.
Columbia Sussex Corporation, owners of the Hilton Anchorage Hotel, will likely be approaching lenders for refinancing the Hilton Anchorage’s debt which matures in March 2017. This report provides information on past debt and regulatory issues at other CSC properties that resulted in the loss of these properties from the CSC portfolio.
Columbia Sussex Corporation (CSC), owners of the Hilton Anchorage Hotel, will likely be approaching lenders for refinancing the Hilton Anchorage’s debt which matures in March, 2017. This report provides information on past debt and regulatory issues at other CSC properties that resulted in the loss of these properties from the CSC portfolio. It also provides prospective lenders with information regarding environmental issues (mold, asbestos, and lead) at the Hilton Anchorage with a focus on developments in 2014-2015. Read the report.
In spring 2014, Hilton Anchorage management reported 48 guest rooms with either mold or the “possibility of water damage.” It reported work to fix these rooms, and that air quality was safe.
After stating repairs were completed in mid-September, Hilton Anchorage management reported in December 2014 an additional room with “an elevated mold score” that was out of service.
Learn more about what the Hilton Anchorage says it has found while addressing mold or conditions conducive to mold and how they have responded. You can also use the links on the right to report on your own experiences at the Hilton Anchorage, or contact General Manager Bill Tokman at [email protected] or 907-265-7118.
[Click here to see more images and download the Walkthrough Inspection Report]
[Click here to read UNITE HERE Local 878’s press release]