Hilton Anchorage: “Rude clerk; mildew in shower.”

jkjjr on TripAdvisor
August 6, 2014

We stayed at this hotel several days ago after a week at a very remote fishing lodge. The desk clerk was rude when I asked about amenities and had a take it or leave it attitude. Another clerk present did nothing to correct her behavior which led me to believe this manner of dealing with guests was policy. She put us in a handicapped room that smelled of smoke. At our request, we were moved to the room we booked: it took over 25 minutes to get into our room after check-in. The wall in the bathroom had several large patches of mold or mildew and the shower curtain was contaminated as well. We were too tired to ask to be changed to another room (I assumed it would be pointless because we would probably find the same ship-shod standard of cleanliness.) We skipped the shower, and went to sleep anticipating an early call to catch our flight home. The phone never rang. Luckily, I had set my phone alarm and the failed wakeup call did not cause us to miss our flight. When I went down stairs to turn in the keys, I found an exhausted airline pilot complaining that out of all the rooms in the hotel, they had given him in the exact room he asked to not be placed in because of street noise. If you can sleep in the airport, you are better off doing than staying at this example of the worst innkeeper’s product. PS: the fishing lodge 45 minutes from the closest airport by beaver plane was spotless compared to this place. If you plan to go to Anchorage, walk through the lobby and see the grizzly and polar bears taken by the legendary guide, Ron Hayes; then walk out.

Room Tip: Stay somewhere else!

http://www.tripadvisor.com/ShowUserReviews-g60880-d124692-r219274841-Hilton_Anchorage-Anchorage_Alaska.html

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