Hilton Anchorage: “Poor service and run-down room”

November 14, 2014
Robert S on TripAdvisor

For the flagship Hilton hotel in Alaska, my stay this past week was extremely disappointing. Service at the front desk was very good, then, when I opened the door to my room I smelled mildew, the window was open, the heat was running, and the temperature was ~80. I called maintenance, and they pulled off the cover to the heater and turned it off, such that the room temperature would go down. When I woke up in the morning, I sat down at the desk to get some work done and the carpet was soaking wet; which explained the mildew. I told the front desk, and their response was basically “We’re sorry”. I checked out, and moved to another hotel.


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