Above: Photos from the Anchorage Hilton taken after Columbia Sussex completed an extensive, multi-million dollar renovation in June 2019.
Pied Piper Pest Control issued invoices for “Full Service Insect & Rodent” to the Hilton Anchorage four times between October 2017 and February 2018. On March 8, 2018, Hilton management told us “Monthly service from Pied Piper was implemented as of 1/31/08.” Review the invoices here.
Notes on the invoices include:
12/23/17: “Little feeding on 2nd floor ballroom. Main kitchen floor dirty.”
1/22/18: Two rodents captured in tin cat by vending machine on 8th floor. No feeding or activity in room 832. Placed more bait stations out by dumpster and in rear kitchen areas.”
2/19/18: “One rodent caught in tin cat on 11th floor. No other activity was found or reported by staff[.]”
Here are photos of a critter on a laundry cart at the hotel from last year:
Click here to download the document.
On February 12, 2018, there was a leak at the Hilton Anchorage coming from the ceiling in the hallway coming down to the basement.
On October 9th, 2017, longtime Hilton employee Bill Rosario was fired for supposedly failing to report mold to Hilton management. But he not only told management about the mold—he also shared pictures of mold in the hotel with his union, UNITE HERE Local 878. He was fired only one day before the Anchorage City Assembly was scheduled to vote on new regulations of mold in hotels that included whistleblower protections for employees.
“The Hilton Anchorage received an ‘Unacceptable’ rating on its December 2016 Hilton Quality Assurance (QA) Report. This score was primarily related to guest satisfaction survey scores and guest room cleanliness. The hotel is implementing additional training to address the concerns. If the Hilton Anchorage property does not pass two consecutive QA scores, there will be a cash flow sweep until a passing score is achieved.”1 (emphasis added)
1Kroll Bond Rating Agency. “U.S. Structured Finance, CMBS Pre-Sale Report: CGCMT 2017-P7”. March 23, 2017. Page 135.